Resume
BUSINESS SYSTEMS ANALYST
Systems Analyst ~ Business Requirements Analyst ~ Systems Requirements Analyst
Award winning analyst with 12+ years experience in web based technologies. Demonstrated skills analyzing and understanding business processes and recommending appropriate application solutions to maximize value, efficiency, and streamline work-flow. Gather, define and document requirements to meet both business and technological needs. Solid understanding and knowledge of the software development life-cycle. Create and sustain strong and effective relationships with internal and external customers. Manage analysis, design, development and implementation of global, distributed, high-availability applications.
AWARDS & CERTIFICATIONS
- Certificate in Project Management from the University of Phoenix, 2002.
- Eight WOW employee awards for exceeding customer expectations from Alticor.
- Award for outstanding work on a General Motors project from Econ, LLC.
- Letter of Appreciation from Director of Communications, General Motors Corp.
PROFESSIONAL EXPERIENCE
INDEPENDENT CONSULTANT, Lake Orion, MI ~ July 2005 to July 2011
Freelance Consultant
- Provided business and systems analysis, requirements analysis, web and application design services.
- Analyzed current processes, recommended technical solutions and designed application specifications.
- Documented projects, including: proposals, requirements, system specifications, statements of work, work/process flow diagrams, and system guides.
- Designed multiple internet applications including: requirements gathering, interface design and layout, work flow/data flow design, and prototype development.
- Managed clients, projects, and financial aspects for direct clients and as a sub-contractor.
ACCESS BUSINESS GROUP, Ada, MI ~ March 2004 to November 2005
Records and Forms Business Analyst
- Analyzed and designed print, electronic and web-based forms including: requirements, scope definition, needs analysis and recommending technical and design solutions.
- Produced finished artwork for printing and distribution to intranet sites using a variety of design software including Adobe InDesign and Acrobat Professional.
- Documented and maintained a life-cycle history for each project, including change control, version control and retention management.
- Interfaced with vendors and internal business groups, including Legal, Pricing, Planning, IT and Procurement, throughout the project life-cycle.
ECON, LLC, Troy, MI ~ November 1999 to January 2004
Team Lead and Systems Analyst to General Motors Corp. (2002-2004)
- Provided business, systems and requirements analysis; process, specification and interface design; project documentation and project management for intranet applications.
- Designed and implemented an online help desk that supported 80,000+ users globally as well as providing support to 500+ web architects.
- Documented and managed application change control processes and activities including: risk assessments, infrastructure requirements and schedule management.
- Team Lead for GM North America intranet operations help desk.
Intranet Designer and Systems Analyst to General Motors Corp. (2000-2002)
- Designed and maintained websites and applications on an intranet that averaged 2.5 million hits per day.
- Documented and developed a comprehensive online manual for the use and administration of GM’s most widely used global application that reduced incoming queries by 41%, and contributed to the application’s selection as the “Best of the Web” in 2002.
- Designed and developed the interface and user guide for GM’s Global Tire and Warranty Claims System, used by GM dealerships world-wide. Awarded certificate of commendation for work on this project.
Intranet Help Desk Support to General Motors Corp. (1999-2000)
- Trained administrators in the use of GM’s intranet applications.
- Provided user support for intranet applications, software and infrastructure.
- Administered and maintained server permissions and intranet directory structure for self-service web sites available to GM departments.
TECHNICAL SKILLS
- Languages: HTML, CSS
- Software: Adobe: Photoshop, Illustrator, InDesign, Acrobat Professional, Dreamweaver. Microsoft: Office Suite, Project, Visio, Publisher. SwishMax, Style Master, Open/NeoOffice, Lotus Notes.
- Web Technologies: Zend Framework. Basic implementation of PHP, ColdFusion, JavaScript, jQuery and Ajax.
EDUCATION
- Project Management Certification, University of Phoenix, 2002.
- Liberal Arts, Lake Superior State University, 1988-1989
- Honor Graduation Diploma, Bawating Collegiate & Vocational School, Sault Ste. Marie, Ontario Canada, 1988
- Graduation Diploma, Bawating Collegiate & Vocational School, Sault Ste. Marie, Ontario Canada, 1987